Delivery & Returns

Delivery Options and Costs

Pricing below is based on Royal Mail's current small parcel rates (up to 2kg) — please confirm these still match what is set up in the store admin before publishing, and update if a different courier or box weight/size is used.

• Orders are dispatched within 1–2 working days of payment confirmation.
• High-value and graded items are sent tracked/signed-for as standard for security.
• We currently deliver to: UK only.
• Delivery times are estimates and not guaranteed; delays outside our control (e.g. courier delays) are not our responsibility, though we will assist wherever we can.

Order Tracking

You will receive a dispatch confirmation email with tracking information (where applicable) once your order has shipped.

Failed or Missing Deliveries

If your order does not arrive within 5 working days of the estimated delivery window, contact us at Drewettbreaks@outlook.com and we will investigate with the courier.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you may cancel most orders within 14 days of receipt for a full refund, without giving a reason.

Exceptions (items that cannot be returned once opened, for hygiene or authenticity reasons):

• Sealed products where the seal has been broken

How to Return an Item

1. Email Drewettbreaks@outlook.com within 14 days of receiving your order, including your order number.
2. We will confirm the returns process and provide the returns address:
   Returns address: 2a Hill Street, Kingswood, Bristol, BS15 4EP
3. Send the item back within 14 days of notifying us, in its original condition and packaging.
4. Return postage is at your cost, unless the item is faulty or was sent in error.
5. Once received and inspected, we will process your refund within 14 days, to your original payment method.

Faulty, Damaged, or Incorrect Items

• Contact us at Drewettbreaks@outlook.com within a reasonable time of delivery, with photos of the issue.
• We will arrange a replacement, repair, or full refund, including reasonable return postage costs, in line with your rights under the Consumer Rights Act 2015.
• Please do not discard damaged outer packaging until the claim is resolved, as couriers may require evidence.

Refunds

• Refunds are issued to the original payment method within 14 days of us receiving the returned item (or, if no goods are involved, within 14 days of your cancellation notice).
• Original standard delivery charges are refunded in full for a full-order cancellation; charges for upgraded delivery (e.g. express) above the standard rate are not refunded, in line with the Consumer Contracts Regulations.

For any delivery or returns questions, contact us at Drewettbreaks@outlook.com.